Shipping policy
Hunter & Harbour - Shipping and Returns Policy
Standard Shipping
Shipped from our studio in Newcastle, NSW, Australia.
We use Australia Post for deliveries.
- Flat Rate Shipping: $15.00
- Free Standard Shipping: For orders over $100.
Delivery Times
Please note that most of our candles are made to order, so allow 10-14 business days for delivery within Australia. Longer shipping times may occur during the Christmas season or sale periods. Please please contact us if you need your order ASAP.
Returns & Refunds
Please be aware that our candles are handmade and may vary in appearance and colour. Due to the delicate nature of our candle they can arrive damaged if the package was dropped or handled rough, please contact us and we'll work with you to get you a new candle.
- We have a 14-day return policy. To be eligible for a return, items must be in the same condition you received them, unused, and in their original packaging.
Exchanges
We only accept exchanges for damaged items. If you wish to exchange your candle, please contact us first.
Damaged Stock
Due to the delicate nature of our candles, they may occasionally arrive damaged due to postage and handling. If your order arrives damaged, please email us at hello@hunterandharbour.com. We will be happy to arrange for a return of the damaged stock for a replacement candle.
Processing Refunds
If your refund is approved, you’ll be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.